
A Taiwanese traveler was left stranded in the Arctic for a whole day after booking a group tour to Scandinavia. During a flight transfer in Norway, the tourist discovered that her onward flight had been booked erroneously. That meant she was left behind by her group and had to wait for another flight on the following day to rejoin them. Let’s hear more.
Member of public
Commenting on incident
She was all alone? That’s outrageous. If the travel agency had any decency, they would offer some compensation, because it’s clearly their fault.
Member of public
Commenting on incident
That shouldn’t have happened. What a mess! How could they let one person get stranded away from the group. They should at least offer more compensation. At the very least, reimbursing the expenses should do it. She must have felt terrible.
Lee Chi-yueh
Travel Quality Assurance Association
Since the issue was caused by negligence on the part of the travel agency, they must bear responsibility for the corresponding compensation. The amount depends on the statements from both parties and the situation, as well as the terms of the contract.
The traveler says she felt helpless and frustrated, as she missed two full days of her travel itinerary. She says she’s hoping to get triple the compensation. But the travel agency says that since they assisted her in purchasing an onward ticket, it counts as an itinerary change and not a case of abandonment. The agency says the compensation will be based on the actual expenses incurred, but no agreement has been reached yet.
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#taiwan #travel #scandinavia #arctic #arcticcircle #cold #snow
有民眾跟旅行團去北歐玩,過程中要搭機轉點,卻發現自己的機票被買錯了,只有她一個人被迫留在挪威,等待隔天班機才能前往會合。
[[其他民眾]]
“一個人欸,太誇張了。如果有誠意的話,就多賠一點點,因為這是旅行社的錯。”
[[其他民眾]]
“不應該發生,太烏龍了。旅行社怎麼會突然間,有一個人沒有辦法跟上行程呢?至少多賠一些啦,如果真的不行的話,實報實銷也是可以接受,只是說旅客在當下的時候,是不舒服啦。”
[[旅行業品質保障協會公關主委 李奇嶽]]
“因為旅行社的過失,必須有相關的一些賠償的責任,至於賠償的程度,要聽兩邊的說法跟情況,還要看他們當時,簽訂的內容來做判斷。”
旅客無奈又無助,因為兩天行程都泡湯了,希望旅行社應該給予三倍賠償,但業者強調,有幫忙買機票協助返程,屬於變更行程,不算棄置或滯留,會依照調整期間的實際支出,作為補償,目前雙方仍談不攏。
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