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Spotlight on Les Clefs d’Or, the world’s most prestigious association of hotel concierge

Spotlight on Les Clefs d’Or, the world’s most prestigious association of hotel concierge

2024-03-03

Now for a spotlight on Les Clefs d’Or, the world’s most prestigious association of hotel concierges. Known for their lapel badges, formed of two crossed keys, the proud members take service seriously. They undergo a rigorous test to join the association, after which they benefit from an immense wealth of shared professional expertise. Currently 22 concierges in Taiwan are members of the international association. We spoke to a few, and heard some of their most outrageous stories of exceptional service.

A car pulls up at the hotel and the concierge is on hand straight away to open the door, unload luggage, and attend to every detail.

You can take him any difficulty, and he’ll pull out a pen and paper to solve everything. He can provide a list of eateries, book concert tickets and even put out a missing person notice. No impossible task is too much for a concierge who belongs to Les Clefs d’Or.

Tung Yao-huang
Hotel concierge
Two years ago, I served a guest who was of Singaporean nationality. He had never been to Taiwan before, so he asked me to design him an itinerary travelling from Taichung to Nantou and visiting Sun Moon Lake. I planned everything perfectly for him, from getting the HSR and coaches to reaching Nantou and Sun Moon Lake.

Chuang Ling-yi
Hotel concierge
A customer told me out of the blue that he wanted to go to a restaurant that’s hard to get a table for. I managed to get him a table within one hour. And I arranged his transport.

Members of Les Clefs D’Or share experiences and resources with one another. But getting these two lapel badges is not easy. You have to have worked in a hotel lobby for five years, served in the concierge department for three years, and be vouched for by two existing members of the association, to be eligible to take the written and spoken tests.

Kevin Lin
President, Les Clefs d’Or Chinese Taipei
The character needed is probably to like going out and about, or to like absorbing a diverse range of disparate information. Sometimes when we get a question from a guest, or need to find them a solution, we will need a database of knowledge from many different sources. Another thing is, you cannot be shy.

There are currently 22 members of Les Clefs D’Or in Taiwan. It’s the most prestigious qualification for a concierge, indicating a consummate ability to make the hotel feel like a home from home.

For more Taiwan news, tune in:
Sun to Fri at 9:30 pm on Channel 152
Tue to Sat at 1 am on Channel 53

堪稱"飯店萬事通"! 金鑰匙禮賓人員全台僅22名

2024-03-03

飯店禮賓人員守在大廳前線,不過您是否注意過,西裝上的2枚金鑰匙徽章呢?金鑰匙禮賓人員,堪稱"飯店萬事通",從詢問行程、預訂餐聽,甚至尋人啟事,任何不可能的任務,在他們手中幾乎使命必達,不過要取得資格可不簡單,也因此,目前全台只有22把。

車輛才剛抵達飯店外頭,禮賓人員立刻上前,從開車門到下行李,每個細節都不放過。

有任何疑難雜症,馬上拿出紙筆解惑,除了口袋美食名單,訂演唱會門票,甚至尋人啟事,任何不可能的任務,在金鑰匙禮賓人員手中,都要盡量使命必達。

[[飯店服務中心副理/金鑰匙 童耀廣]]
“我在兩年前,有服務過一位客人,他是新加坡籍的客人,那他對於台灣完全沒有任何來過的經驗,所以他請我幫他設計了一個,從台中到南投,還有到日月潭的行程,從搭高鐵、搭客運,包含到南投、日月潭等等行程,我都幫他規劃得很好”

[[飯店禮賓接待副理/金鑰匙 莊齡逸]]
“客人臨時跟我說,他要去一間很難訂的餐廳,我就在可能短短的一個小時內,幫他訂到了他要去的那間餐廳,第二就是幫他安排好他的交通”

金鑰匙協會成員,也會互相分享經驗與資源,不過,要取得西裝領口這2枚徽章可不簡單,必須在大廳工作滿5年,其中,在禮賓部待滿3年,並有2位會員背書,才能參加筆試和面試。

[[金鑰匙協會會長 林惟恩]]
“特質應該說,要喜歡去外面走動,或者是你很喜歡吸取一些,很不同的、亂七八糟的知識,因為我們有時候接到客人的問題,或是要解決客人答案的時候,你會需要很多不同來源的資料,當作你的資料庫,再來就是你不能怕生人”

全台目前共22把金鑰匙,取得禮賓人員最高榮譽認證,不只為自己添金,也用經驗與人脈,讓客人賓至如歸。

更多新聞內容,請鎖定:
民視台灣台(152頻道)週日至週五晚上9:30
民視新聞台(53頻道)週二至週六凌晨1:00

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