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Taipei Metro hires AI-powered assistant

Taipei Metro hires AI-powered assistant

2024-08-23

The Taipei Metro has a new employee to help both locals and visitors navigate the capital’s MRT system. The new member of staff is an AI-powered virtual assistant now working full time at Zhongshan Station. All passengers have to do is approach the screen and ask a question out loud. The AI-powered bot can guide passengers to their destination and offer suggestions about nearby restaurants and attractions in four different languages. Let’s see how it works.

Foreign visitor
That’s very useful, it’s very interactive and somebody can speak in English to us, so that’s helpful. People will probably ask information about destinations and where they want to travel, so that’s useful.

James Lee
AI company CEO
We hope to be able to expand the languages available to serve tourists from other countries or migrant workers from Thailand, Vietnam, Indonesia and so on. We can take the feedback from users to build a more complete database. We hope that user numbers surpass 1,000 people at each station every day.

The AI assistant is on a trial run until the end of September, and so far more than 100 passengers have used the services every day. Depending on its reception, the assistant may be deployed at other stations, with more languages added in the future.

For more Taiwan news, tune in:
Sun to Fri at 9:30 pm on Channel 152
Tue to Sat at 1 am on Channel 53

北捷推4國語言"AI站務員" 外國旅客大讚很實用

2024-08-23

不管是國人還是觀光客,到台北最常搭乘的就是大眾捷運,為了方便旅客查詢,捷運公司近期和科技公司合作,在中山站設立了一個AI導覽員,透過面對面的問話,可以解決各種疑難雜症,而且還支援四種語言。

[[外國旅客]]
“我覺得很有幫助,有互動性,而且可以用英文。旅客通常會問目的地,或查詢一些景點。”

[[AI公司執行長 李勁葦]]
“我們也很希望可以新增像常來台灣的觀光客或移工,比如說泰國、越南、印尼等等,那這些資料,這個服務我們在這邊收到一些用戶體驗之後,我們可以去更完善我們的資料庫跟資料。這個機器布點布下去之後,每天一個站希望都能服務千名旅客以上。”

這項服務,預計試行到9月底,業者統計,目前每天超過上百名旅客使用,主要以諮詢轉乘資訊、餐廳、景點為主,未來將視情況增設其他站點或擴充其他語言服務。

更多新聞內容,請鎖定:
民視台灣台(152頻道)週日至週五晚上9:30
民視新聞台(53頻道)週二至週六凌晨1:00

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