Diners praise steak restaurant for encouraging staff to sit during downtime
Diners praise steak restaurant for encouraging staff to sit during downtime
2025-08-25
People working in the service industry are expected to stand for hours on end. But as the workforce gets older, employers around the world are adapting to their needs. A vintage steakhouse in Taipei in a recent Facebook post informed their customers that the waiters may sit and rest when not busy, drawing thousands of likes and comments from people impressed with their compassion.
During the lunch rush, waiters bustle between the kitchen and dining room, busily serving customers. A few days prior, the restaurant posted a notice online.
In the notice, it said that employees at this steak restaurant would be sitting during down times, as they believe that “good service comes from those who feel respected.” The post got lots of support.
Customer
It’s great. They don’t need to be standing all the time, anyway. They’re very sympathetic to their staff.
Customer
It isn’t much use to keep standing when there aren’t any customers. If they can sit down, at least it would make them happier, and the service will naturally be better.
Dine-in customers had only good things to say about this policy. Commenters online also said that if the staff are treated well, they’ll treat the customers well, and wished that every restaurant would do the same. But at the start, the staff were reluctant to take advantage of the offer.
Waiter
At first, we thought it was rude to sit, because we’ve never done it before. But then we thought it’s a really thoughtful idea. It shows the boss cares.
Hsu Yung-tsang
Restaurant owner
Taiwan’s service industry has long believed that waiters should always stand to the side. But I’ve always thought it’s hard work. I always tell my staff that the important thing is to provide good service. The point isn’t to exhaust people. So if you don’t have to, I say don’t tire them out.
As the workforce ages, businesses are breaking the old assumption that standing at the ready is the way to convey sincerity. Along this new line of thinking, businesses can keep both their employees and customers happy.
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#restaurant #serviceindustry #waiters #staff #agingsociety #agingworkforce #compassion
台北牛排館友善員工! "讓服務生坐下休息"網讚德政
2025-08-25
服務業需要長時間站立，但隨著中高齡就業族群增加，打造友善職場已是國際趨勢，近日台北一間老字號牛排館在臉書宣布，「服務人員在不忙的時候，可以坐下來休息」，貼文一出，吸引上千名網友按讚，紛紛留言支持店家的「德政」。
中午用餐時間，服務生在內外場間穿梭，雙腳停不下來，但日前餐廳發布了一項新公告。
餐廳粉專公告，即日起牛排店服務員不忙的時候會是坐著的，因為我們相信"好的服務，來自被尊重的人"，貼文一出，立刻被上千名網友讚爆。
[[顧客]]
“很好啊，就是反正就不用一直站著嘛，就很體恤員工這樣子啊”
[[顧客]]
“真的沒客人，你一直站著也沒有什麼多大的幫忙，那如果說可以坐的話，至少員工他會比較開心，服務自然就會好”
在店內用餐的顧客，對於這樣的做法給予相當高的肯定，網友們也紛紛留言，"老闆善待員工，員工才會善待客人"、"好版非常人性"、更許願"希望所有服務業都跟進，不然太辛苦了"，但其實剛開始實施時，員工們都不太敢坐。
[[店員]]
“一開始我們都不好意思坐，因為沒有遇過這種狀況，然後我覺得這個點子是蠻窩心的，然後老闆很貼心”
[[牛排館業者 徐永蒼]]
“台灣的服務業長期以來，都覺得服務人員都應該是要站在那裡的，可是我一直覺得工作幹嘛那麼累，我一直都跟同仁講，工作重點是把服務做好，不是要把人搞得很累，所以呢，能不累，我們就盡量不累”
隨著中高齡就業族群增加，打破過往服務業"站著"服務才有誠意的潛規則，讓員工工作做得開心，顧客也吃的開心，全新思維創造雙贏局面。
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