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Passenger denied boarding pass due to damaged passport

Passenger denied boarding pass due to damaged passport

2026-07-06

A traveler was recently prohibited from boarding their flight because their passport had water damage, forcing them to buy a last-minute ticket on another airline. Travel experts warned that if you’re traveling abroad, you should remember to check the condition of your passport, as airlines may not let passengers board if it’s damaged.

People wait in line at the airport to get their boarding passes and check their bags. With summer vacation in full swing, it’s peak travel time. But one passenger was recently denied a boarding pass by Starlux Airlines because their passport had water damage.

The passenger booked a last-minute ticket on another airline, but the staff there was also unsure whether they could accept the passport, as the inner pages had been warped from the water and the golden lettering on the front cover had started to wear away. People online said passports need to be kept in good condition, as airlines have strict rules.

Traveler
It’s about the airline’s policies. There’s no right or wrong. But if you think the airline might think it’s not okay, then I would just follow the rules. If the government has rules in place, then I would follow them. I would definitely prepare first by getting a new one. I wouldn’t just use a damaged one.

Traveler
I don’t travel abroad that much, so if I saw my passport was damaged when I was getting ready to leave, I would get a new one. But if I traveled abroad a lot, I might not pay attention to details like that.

A passport is an international identity document, so any damage to the cover or inner pages, residual stains, loose stitching, or water damage may impact verification.

Uncle Jesse
Travel expert
Airline staff need to check if a passport is damaged at check in, because if the passenger is denied entry to their destination country, the airline would be held responsible, and in serious cases may face a fine. What happens most often is that people put souvenir stamps in their passport, but only immigration officers are authorized to stamp passports, which is important to note. Also, only a signature can be on the signature line. Anything else written there would be considered defacement.

Passports must be properly cared for and replaced if they are damaged, or else it could affect your trip.

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#travel #passport #boarding #passportdamage #international #airline #Starlux

護照疑泡水乾掉有皺褶 旅客報到遭航空公司拒登機

2026-07-06

民眾出國時得多留意了!有旅客到機場報到時,護照上出現污損遭航空公司拒絕登機,緊急購票換另一家航空才順利上機,但網友調侃,護照本來就應該保持完整,旅遊達人也提醒,護照作為國際身分憑證一旦出現損壞可能影響系統判讀,應該立

機場大廳櫃檯前,不少旅客排隊辦理報到、行李託運,正逢暑假,出國旅遊進入旺季,但近期卻有旅客因護照出現汙損,遭星宇航空拒絕登機。

該名旅客緊急改訂其他航空機票,重新報到,但從地勤人員翻閱護照的過程中可以看到,護照內頁疑似有泡水乾掉後出現的皺褶,加上封面金色燙印字體也有些微掉漆磨損,有網友、旅客就認為,護照本來就應該保持完整,既然航空公司有規定,就該配合遵守。

[[非當事旅客]]
“這是公司的制度問題,這沒有對或錯,這是如果你覺得公司覺得不行,那我就跟著規定走這樣子,政府如果規定說這樣子不行,那我就是這樣子。我一定會事前先準備好,就是直接把它換掉,我不會讓它就是這樣子破爛爛的。”

[[非當事旅客]]
“因為我們平常比較少出國啦,如果我在確認我要出國的時候,我看到我的護照是這樣子,我會特別去換,如果很常出國的話,我可能就不會注意到這種細節”

護照作為國際身分憑證,一旦出現損壞情況,不論是封面、內頁破損、殘留污漬或縫線鬆脫、浸泡變形都可能影響系統判讀與人工查驗程序。

[[旅遊達人 傑西大叔]]
“地勤在報到的時候都需要檢查有沒有破損跟汙損,如果因此被目的地國家拒絕入境的話,放行的航空公司會需要負責,最嚴重的話會有罰款。最常見就是民眾把旅行的紀念章蓋在護照上面,因為只有邊境警察人員他們才有在護照上進行戳記的資格,這要特別注意。另外在簽名區塊只能簽名,不要寫任何其他資訊,這樣子也算是汙損。”

旅遊達人提醒,護照必須妥善保存,有破損狀況就該立刻更換,千萬別冒險影響旅程。

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