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Red wine stain on NT$930k Hermes bag devolves into public showdown

Red wine stain on NT$930k Hermes bag devolves into public showdown

2026-10-13

A pricey Hermès handbag and a few drops of red wine have created a bitter war of words for all to see online. A woman surnamed Miao has been in a months-long feud with a high-end yakiniku restaurant in Taipei. She claims that a waiter at the restaurant spilled wine on her bag, which has a price tag of almost NT$1 million. The problem is, there is a hole in her story, as she didn’t actually see the moment that the stain occurred. The restaurant has shot back at her accusations online, releasing CCTV footage showing that Ms. Miao was in the restroom at the time the alleged accident happened. And while she was powdering her nose, no waiters entered the private room where she was enjoying a meal with her friends.

Premium Wagyu beef sizzles on the grill at this well-known yakiniku restaurant under the Fujin Tree Group. The chain specializes in high-end Japanese barbecue inspired by Tokyo’s upscale Ginza District. Foodies love it, but not a diner surnamed Miao, who left the restaurant anything but happy.

Ms. Miao claims a waiter spilled two or three drops of red wine on her luxury Hermès handbag, which she says has a value of NT$930,000. According to her, the restaurant offered to handle the issue, but four months later, her texts and phone calls remain unanswered. She says the problem is not the money she’d be getting from compensation, but the mishandling of the situation. But a major twist to the feud took place on Monday night, when the restaurant took to social media to shoot down her story.

Staff:
Were you there when the waiter
spilled wine on your bag?
Or were you in the restroom?

Ms. Miao:
I wasn’t there. I was in the restroom.
It’s when I got back to the table
that I saw the red wine stain
on my handbag.
Everyone was sitting there.
We were a group of four,
and the other three saw it.

Staff:
They saw our waiter spilling wine on your bag?

Ms. Miao:
No. They didn’t see it.

Staff:
I see.

Ms. Miao:
My bag got a red wine stain.

The restaurant released a recording of a conversation with Ms. Miao, and even posted CCTV screen captures to set the record straight. Ms. Miao was in the restroom for 3 minutes before returning to her seat. During her absence, no waiters entered the private dining room her party was in.

Staff:
May I ask what outcome
you are hoping for?
What are you thinking?

Ms. Miao:
I think you should refund me the cost of the bag.

Staff:
How much did the bag cost
when you bought it?

Ms. Miao:
NT$930,000.

Fujin Tree has released a statement explaining that there are no surveillance cameras in the private dining room, making it impossible to establish for certain how the stain occurred. It added a lawyer had been appointed to handle the case. With both sides standing by their own accounts, the dispute may very well end up in court.

For more Taiwan news, tune in:
Mon to Fri at 9:30 pm on Channel 152
Tue to Sat at 1 am on Channel 53

#hermes #luxury #redwine #handbag

貴婦控愛馬仕包"滴到紅酒"求償 富錦樹公開監視器反擊

2026-10-13

一名貴婦指控,富錦樹餐飲集團旗下燒肉餐廳服務人員倒酒時,不小心滴到她價值93萬的愛馬仕包,當時店經理說要全權負責,如今卻拖了四個多月不處理。不過,富錦樹12號深夜公開通話錄音及監視器紀錄反擊,強調事發時根本無服務生進入包廂倒酒,顧客也沒有親眼看到紅酒滴到包包。

頂級和牛肉片,放上烤盤滋滋作響,這間富錦樹旗下知名燒肉店,主打東京銀座頂級燒肉,吸引不少饕客上門。沒想到有名顧客,卻吃出一肚子氣。

顧客苗小姐控訴,服務人員倒紅酒不慎,滴了兩、三滴在價值93萬元的愛馬仕包包上。當下業者承諾會負責,沒想到事情拖了四個多月,訊息不回、電話不接,讓她難以接受。強調自己在意的,從來不只是賠償金額,而是業者的處理態度。但沒想到,12號深夜,遭控店家發文反擊!

- 客服人員: 所以我們服務生滴到的時候,妳那個時候當下也在,還是那時候妳剛好去廁所?
- 顧客苗小姐: 我不在,我在洗手間, 我是回來之後, 就一滴的紅酒在我包包上面,我們全部在座的,我們總共4個人,3位都看到了
- 客服人員: 看到我的同事滴到妳的那個包包嗎?
- 顧客苗小姐: 沒有,她們沒有看到
- 客服人員:了解
- 顧客苗小姐: 那個紅酒滴就是在我的包包上面

不只公開錄音檔,更拿出監視器畫面,還原事發經過。只見監視器畫面上,苗小姐前往洗手間,直到返回座位,期間三分鐘,都沒有服務員進入包廂。

- 客服人員: 這邊的訴求是?如果可以的話,是會有什麼想法嗎?
- 顧客苗小姐: 我的想法就是你們把這個包, 就是你們自己去吸收
- 客服人員: 冒昧請問一下當初買的價格大概會落在多少
- 顧客苗小姐: 93萬

富錦樹也發出聲明,表示當事人使用的小包廂內並未設置監視器,因此無法完整還原污損發生經過,後續已委任律師處理。雙方各說各話,對簿公堂,真相恐怕只能靠證據一一還原真相。

更多新聞內容,請鎖定:
民視台灣台(152頻道)週一至週五晚上9:30
民視新聞台(53頻道)週二至週六凌晨1:00

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