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Taiwanese American starts pet sitter platform

Taiwanese American starts pet sitter platform

2023-03-26

Have you ever wondered where to go if you need a pet sitter? Today, we’ll take you to meet the founder of a pet-sitter platform in Taiwan. Candace Chen is the founder of the platform, which she created in 2019. The pet-care app helps pet owners easily find local pet care by matching pets with certified pet sitters in their area. FTV reporter Stephany Yang spoke to Chen to find out more about the platform.

She plays with Skye and then feeds her.

After eating a light snack, it’s time for a walk. Over the years, more and more Taiwanese are becoming proud pet owners. Seeing this demand, many Taiwanese are also starting their own businesses and providing more pet-friendly products and services.

This app offers dog walking, grooming, fostering, and pet sitter drop-in services for dogs, cats, raccoons, birds and hamsters. Before sitters can begin offering their services, they will have to take an online course to learn how to correctly take care of pets. All pet sitters are trained and verified. Pet owners can view the sitters’ reviews before booking.

Candace Chen
Founder
It’s a pet-care marketplace that helps urban pet parents find local, trusted, and loving pet sitters easily. We have a matching platform. Essentially kind of like an Airbnb for pets. Traditionally, I would ask my friends and family to help or I can send her to a kennel or a pet shop but now I can easily find someone that can take care of her like I take care of her at home. This person is nearby and is trained and is someone that I can trust that will send me updates and reports all the time through the app. It is something that we offer. We can easily find someone that we can trust that can take care of our babies. We also have dog walking, grooming services, and so on.

Chen is the founder of this pet-sitter platform. Chen grew up in Taiwan and moved to the U.S. in high school. After graduating from California Polytechnic State University, she started working at Pepsi in the U.S. She later on started her own juice startup in the U.S. selling Taiwanese dragon fruit juice. However, after a few years working in the U.S., she decided to move back to Taiwan in 2019. Being a dog lover herself and seeing the potential in the Taiwanese market for pet-care services, she decided to create a platform customized to the Asian market to solve pet owners’ pet care problems, provide jobs for people, and improve pets’ lives.

Candace Chen
Founder
It was a crazy incident. I was at the mall doing some PR events. There was a shooter. I was there at the PR event, there was a shooter, and I had a life flashback at that point. At that point, I realized we have not made enough impact. We are only targeting upper upper-class people. This is a 10 dollar juice and I miss my family. So all these flashbacks coming through so I decided at that point I wanted to do something in Taiwan and do something here. I brought Skye over to Taiwan and I realized there was an opportunity here . Everyone has a dog but people were still sending their dogs to very traditional kennels so I wanted to bring something innovative and impactful. Also, I know being a pet sitter put me through college. Creating jobs this type of platform and tech solution can help a lot of people.

To date, the app has garnered 59,396 registered users and 25,000 pet sitters. But success also comes with hardship, as the pandemic led to a drop in bookings. It was then that the team launched a contactless dog walking service for home-quarantined pet owners. The owner ties their dog’s leash to their door handle, and then the dog sitter picks up the dog without any physical contact with the owner.

Candace Chen
Founder
We pivoted from targeting people who were traveling to people that actually got COVID and couldn’t walk their dogs anymore because they were in quarantine. We talked to our users really fast and figured out a way to help people in that situation to help take care of their dogs and cats. That actually helped us grow during the pandemic. Eventually, we want to get to 100,000 sitters in the next two years because Uber Eats and Food Panda they did that. They created job opportunities that may not be as privileged. We really want to do that for people who love animals. We can create jobs for them.

Chen’s goal is to become the biggest pet care platform in Asia in five years, create more jobs for pet lovers, and expand to other markets in the world.

看準寵物新市場 新創平台盼減輕更多飼主負擔

2023-03-26

你知道要如果尋找寵物保姆嗎?2019年,陳思璇在台灣創建了一家寵物保姆平台,幫助飼主就近找到經過認證的寵物保姆,我們一起來看看這項創新服務。

飼主與寵物Skye一起玩遊戲,接著填飽愛犬的肚子。

吃完點心後,帶Skye去散步。這幾年來,越來越多的台灣人養寵物;看準寵物商機,許多台灣人也開始創業,提供更多對寵物友好的商品和服務。

這個APP為狗、貓、浣熊、鳥和倉鼠提供散步、美容、寄養和寵物保姆等服務。想要成為寵物保姆並不容易,首先必須參加線上課程,學習如何正確照顧寵物,還要經過培訓和認證,而寵物主人也可以透過APP了解各個保姆的評價。

[[創辦人 陳思璇]]
"這是一個寵物照護市場,可以幫助住在市區的飼主就近找到充滿愛心的寵物保姆。我們是有配套的平台,本質上有點像寵物的Airbnb。過去,飼主只能請自己的朋友和家人幫忙,或者把寵物送到寵物寄養家庭或寵物店,但現在可以很容易地找到如同家人一般細心照料寵物的人。這個保姆就在附近,受過專業訓練,是可以信任的人,他會一直透過APP跟飼主保持聯繫,這是我們平台提供的服務,飼主可以很輕鬆地找到值得信任的人來照顧毛小孩。我們甚至還有提供遛狗、美容服務等等。"

在台灣長大的陳思璇,是這家寵物保姆平台的創始人及CEO,加州理工州立大學畢業後,第一份工作在美國百事企業當經理,後來在美國創立以台灣火龍果為食材的飲料公司。2019年,在美國工作幾年後的她,決定回到故鄉。愛狗的她,看到台灣寵物服務市場還有很大的成長空間,創建了一個適合亞洲市場的寵物服務平台,希望能提供更多就業機會,並讓寵物過得更快樂。

[[創辦人 陳思璇]]
"這一切來自於一個驚悚的故事,我正在百貨公司裡面辦活動,有一個槍手出現在我面前,當下腦中出現人生跑馬燈,我意識到我對這個社會做得太少,因為我們的果汁要價10美元,客群都是高端客戶。我想念我的家人,也思念我的家鄉,所以我決定回台灣工作。當我帶Skye回台灣時,我發現到這裡有創業的機會。每個人都有一隻狗,但飼主寄養狗的方式都非常傳統,所以我想引進一些創新和有影響力的東西。另外,我能讀完大學,也仰賴當時從事寵物保姆的收入。這種類型的平台可以創造更多就業機會,並幫助很多人。"

目前,已有近6萬名用戶註冊該App,並擁有2萬5千名寵物保姆。但成功的背後也經歷過一番波折,因為疫情導致訂單減少。那時,團隊決定推出無接觸遛狗的服務,幫助居家隔離的飼主。飼主只需要在保姆抵達前將毛孩拴在門口,保姆就可以在不用接觸飼主的情況下,帶狗出門散步。

[[創辦人 陳思璇]]
"我們將目標客群從經常出差或旅遊的人,轉換為因為疫情而無法遛狗的飼主。我們非常快速地與用戶溝通,想出方法來幫助受到疫情影響的人照顧寵物。這項服務幫助我們的業績在疫情期間還能成長。我們的目標是希望在未來兩年內,擁有100,000名保姆,因為UberEats和Food Panda這兩個平台都做到了,他們提供一般民眾更多工作機會。我們真的很想為熱愛動物的民眾提供更多就業機會。

陳思璇的目標是打造亞洲最大的寵物服務平台,除了創造更多就業機會,也將事業版圖擴展到世界各地。


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