
Passengers question streamlined MRT display as potentially confusing
The marquee display boards on the Taipei MRT have often been a target of criticism for showing too much text, making it easy for passengers to miss their stop. The MRT operator recently made a slight change to the display, but now passengers are saying it might be too simplified. For instance, the “Xindian Line” is now just the “Green Line.” Critics say it misses the point, and now international travelers might get confused.
Before the train arrives at the station, information in Chinese and English scrolls by on the electronic display boards above the doors. For people immersed in their phones or listening to music, it’s hard to know the station at a glance. Especially when it’s crowded, it’s hard to see the signs inside the station. The situation has led to many complaints that it’s easy to miss your stop.
Passenger
Whenever I look up, it’s showing other information. I looked for a while, because I was waiting for the station name.
Passenger
No one will look at the information. You can say all you want, but what I need is the essential info. When it’s essential, I want to see it right away.
Kao Tzu-han
FTV reporter
The newly redesigned display is being trialed along the Orange Line, featuring shorter messages. But for transfer information, it now just shows the color of the line. Passengers worry it might be confusing.
Transfer information on the old display features the full name of the line, as well as some courtesy words, totaling 13 characters in all. The new message is much shorter, showing only the name of the stop with the color of the transfer line. Although it’s much simpler, passengers are worried that just saying the color might be confusing.
Passenger
For example, at this station we get a lot of travelers from Japan or other places who might not know how to make the transfer.
Passenger
When travelers come here for the first time, they navigate from their phone or online. So of course it won’t be very clear unless someone shows them.
Passenger
Now there are maps everywhere. It’s very convenient. No matter the line, there are maps to look at.
The MRT said it will collect public feedback during the trial period for the simplified transfer message, and continue to make adjustments before deciding whether to roll it out system-wide.
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2025-08-18