
A group of travelers in Keelung had a nightmare stay at a popular 3-star hotel in the port city. In just one night, they had to change rooms three times. Apparently, the first room they were given smelled of smoke. But while inspecting the second room, a section of the ceiling crumbled and fell onto the floor, narrowly missing them. So they were moved to a third room, but there, the trash can in the bathroom was full of trash. The hotel apologized to the guests, offering them a box of fruit jellies and two coffee vouchers, as well as a refund and an apology. Let’s hear more.
Member of public
I would never stay in that hotel, you could get crushed and die. There’s no regard for human life.
Member of public
If you had to change rooms three times, you should get reasonable compensation, and not just fruit jelly and coffee vouchers.
Mr. Chen
Hotelier
We did renovations a few years ago, and it seems the construction workers didn’t finish the projects properly. We’ve asked the company to carry out an investigation.
The hotel says the ceiling collapse was likely due to a bad installation during a recent renovation. It is thought that the vibrations from opening and closing the door caused the concrete to loosen and fall apart. Though the hotel says it will conduct repairs, the incident has scared off many potential guests.
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#travel #hotels #talesfromthefrontdesk #travel #keelung #tourism #taiwantourism #taiwantravel #traveltips
有民眾在社群平台抱怨,日前入住基隆鬧區一家飯店,入住短短一天內就換了三間房,每次都有狀況。先是遇到房內煙味濃厚,再換房卻差點被天花板掉落的石頭砸傷,最後第三間房間,則是浴室垃圾桶還沒清潔。對此,飯店業者坦承疏失,向消費者道歉並全額退費,也緊急送上一箱果凍和兩張咖啡兌換券安撫。
[[民眾]]
“以後不可能去入住了,真的會砸死人,這是罔顧人命。”
[[民眾]]
“換三間了照理來講應該要有合理一點的補償,而不是說只有果凍跟咖啡券。”
[[飯店業者 陳先生]]
“我們幾年前有重新整修裝潢,疑似工人沒有將細部作業處理好,這部分我們已經請廠商協同調查。”
飯店解釋,疑似之前裝潢時細節處理不完善,開門時震動、導致石塊鬆脫,目前已經請廠商修繕。業者也承諾全額退費,只是受到驚嚇的民眾坦言,這次經驗太可怕,以後不會再入住了。
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