
To celebrate Mother’s Day, flowers and cakes are the order of the day. But one customer was extremely disappointed after receiving a cake from the popular bakery Hong Yeh. The frozen-delivery Mother’s Day cake arrived tilted and badly deformed, with the cream melted and collapsed, and even showing strange bubbles. Let’s hear from the buyer, Mr. Tseng.
Mr. Tseng
Cake got mushed
Is this the cake I bought? I had to double-check. Of course my mom was a bit disappointed, and we were too, since it was also our first time buying from them. Right now, all I’m asking for is a refund, because it was inedible.
Hong Yeh is a top bakery in Taiwan for cream cakes, which are a staple at holiday gatherings. But Mr. Tseng’s family was not impressed with the order, which arrived melted and misshapen. When he contacted customer service, he found there was no phone support, and could only contact the bakery through LINE. But since it was the weekend, the issue couldn’t be handled immediately. Amid the frustration, he took to social media to vent. It was then that the cake shop left a comment under the post, saying they would issue him a full refund.
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#紅葉蛋糕 #mothersday #cake #fail #frozen #delivery
母親節不少人會訂蛋糕幫媽媽慶祝,不過卻有民眾收到紅葉蛋糕時相當失望。因為冷凍宅配的母親節蛋糕不僅撞歪變形,就連奶油都融化塌陷,甚至冒出詭異氣泡。
[[當事人 曾先生]]
“我買的蛋糕是這個嗎?就是要確定耶?媽媽當然也是有點失望,但我們也很失望,因為這也是我們第一次買他們家蛋糕這樣子。我現在訴求可能就是說,那就只是退款而已,因為你不能吃嘛。
號稱全台第一家鮮奶油蛋糕的紅葉蛋糕,是不少人過節必買名店,曾先生收到幾乎爛到認不出原本模樣的蛋糕,想聯繫客服,卻發現沒有電話,只能透過LINE客服反映,假日也無法即時處理,讓他相當無奈,對此紅葉蛋糕在貼文底下表示,將會全額退款。
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民視台灣台(152頻道)週一至週五晚上9:30
民視新聞台(53頻道)週二至週六凌晨1:00
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