
Turning now to Costco and its tainted berry scandal. The wholesale giant has unveiled its compensation plan for berries recalled over hepatitis A fears. A full refund will be given, plus an extra payment matching the retail price of the berries. On top of that, Costco will cover NT$500 of testing fees and some medical costs should buyers fall ill. The Consumers’ Foundation says the compensation is not enough, and that Costco should offer at least NT$3,000.
She shows us the refund money from Costco’s berries. Forty-two thousand people had bought the problematic berries, and all eyes are on Costco’s compensation plan.
Chen Yen-lin
FTV reporter
After the hepatitis A virus was found in Costco’s imported frozen berry mix and frozen blueberries, the U.S. big box retailer announced a new compensation plan. Buyers are not just entitled to a full refund. They’ll also be offered compensation equal to the original price of the berries, plus a subsidy for medical expenses and testing fees.
The details are out on Costco’s official website. Customers who bought recalled mixed berries between March 2 and April 11 will get a full refund, plus a payment of NT$469 – the retail price of the berries. Customers who bought recalled blueberries between Feb. 17 and April 30 will also get a full refund, plus NT$549 in cash. In addition, Costco will offer NT$500 for medical testing, and subsidize medical expenses for customers who get sick. Some say that’s not enough.
Member of public
If a person actually does get sick from the berries, he or she might want more compensation than this, because that’s a big impact on you.
Member of public
You buy them for NT$500 and you get NT$500. They should be offering at least 100 times the original price.
Wu Jung-ta
Consumers’ Foundation
The amount is too small. The compensation for testing is not even enough to cover the cost of the registration fee. Hepatitis A has an incubation period as long as 60 days, so you might go for one to three tests during that period. It’s not enough. Also, it’s not just about testing fees. During that time there is also psychological stress and anxiety. Shouldn’t that be compensated too? We advised Costco to offer NT$3,000 to NT$5,000.
The Consumers’ Foundation says Costco isn’t offering enough in compensation. It says it will file a class action lawsuit, considering the severity of hepatitis A. Although the likelihood of infection is low and the mortality rate is only about 3 in 1,000, most people under 40 in Taiwan don’t have antibodies. If infected, the worst case scenario is developing fulminant hepatic failure.
好市多A肝苺果延燒多日,最新賠償方案出爐,消費者只要買到三種綜合莓或是冷凍藍莓,不僅全額退費,還比照原價、分別提供慰問金469元及549元,另外還補助檢測費500元,萬一染病,醫療費另計。不過消基會說,賠償落差太大,每人至少應賠3000到5000元。
民眾手上拿著退貨拿回來的錢,因為好市多爆出問題莓果,有4.2萬會員買到問題莓果,外界都在關注,好市多會如何賠償。
[[民視記者 陳妍霖]]
美式賣場好市多進口綜合莓,以及冷凍藍莓,陸續驗出A肝病毒延燒多日,今天上午好市多公布最新賠償方案,不僅全額退費,還比照原價的慰問金,以及檢測費還有醫療費。”
好市多在官網上公告,包括3/2到4/11回收的冷凍綜合莓不僅退費,也比照原價,給慰問金469元。2/17到4/30回收的冷凍藍莓同樣退費,慰問金549元,另外還有檢測費補助500元,萬一染病,醫療費另計。但這樣的賠償金額,讓民眾直批,沒誠意。
[[民眾]]
“如果真的生病的人,他可能就會覺得說,他需要比較高的賠償金,因為這個會影響蠻多的。”
[[民眾]]
“你買500賠500,不夠,至少賠個100倍。”
[[消基會董事長 吳榮達]]
“金額太少了啦,我看連檢驗費用,連掛號費都不足。因為這個潛伏期是有60天,所以有可能在這潛伏期之內,做了1到3次檢驗,這個費用顯然不足,不是只有檢驗費用而已,這段時間的精神上心理上,所受到的擔心受怕,難道不需要做補償嗎?我們事實上跟他們(好市多)提出3000到5000補償金額。”
消基會認為,補償金額太少,要提起團體訴訟,畢竟感染A肝病毒不能開玩笑,雖然感染機率不高,致死率約千分之三,但台灣40歲以下民眾大多數沒有抗體,萬一染病,最嚴重會引發猛爆性肝炎。
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