Tipping 101: the ins and outs of tipping in high-end restaurants
Tipping 101: the ins and outs of tipping in high-end restaurants
2023-10-05
Now let’s explore the ins and outs of fine dining, and how to tip in Taiwan’s restaurants. Upscale restaurants have many different systems for tipping. Most include a 10% service charge on the menu. Others put a “tip” line on the bill for the customer to fill in freely. And at high-end restaurants, customers may be nudged to leave a tip by special gifts from the kitchen, or other fees being waived. But with all these customs usually left unspoken, how do you know what’s expected? We spoke to restaurant experts for Tipping 101.
When a pregnant customer arrives, the restaurant staff immediately bring out extra cushions so she can dine in comfort.
The diner’s preferences for the steak, side dishes and seasoning are all checked repeatedly. These are the foundations of good service in an upscale steakhouse.
Grace
Restaurant owner
The customer perhaps glances over, and then we go to them. When a customer feels truly satisfied, or really touched by the service, they may give an extra tip. We’ve had NT$3,000, NT$5,000 before, one-off. And it’s different again at Lunar New Year, then it’s a bit like giving a red packet.
Apart from the 10% service charge listed on the menu, the bill may have a special line for tips, which the customer can fill in according to their degree of satisfaction. Tipping by card or cash are both acceptable. The restaurant divides tips equally between staff at the end of the day, unless a customer specifies that a tip is for a particular server.
Fei Chi
Food writer
At restaurants where it’s hard to get a table or the bill that day has gone over your norm. Ifthere’s a request not to have a corkage fee, then they will specially prepare a tip. For a big talent, the chef might get NT$5,000. For the waiters and waitresses who serve at the table, it usually depends on the number of people. They’ll give those two servers NT$2,000 to split evenly.
Member of public
They don’t write a number. They let you decide how to reward them.
Member of public
It’s written, “You can tip me,” or there’s a tip box – there’s no rules about it.
Restaurants often go out of their way to make guests feel at home, and while they subtly encourage diners to leave a tip, they try to make it feel like a choice. When you get into it, the world of tips is full of surprises.
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貼心服務讓顧客"更願意掏錢" 餐廳小費眉角多
2023-10-05
台灣許多餐廳會在菜單上標註加收10%服務費，有些店家還會在櫃台擺小費箱，或是帳單標註小費欄，讓客人自由填寫。高檔餐廳貼心服務、主廚送小菜、不收開瓶費，也會讓饕客更願意掏錢給小費。
一看到孕婦，餐廳員工立刻送上小抱枕，讓饕客可以舒服享用美食。
牛排熟度、配菜、調味料也再三確認，這些都只是高級牛排館外場服務的基本功。
[[飯店業者 Grace]]
“可能一個眼神給我們，我們就會過去。客人覺得非常滿意，或是非常暖心，他可能會額外再給小費，3千或5千都有，一次性。尤其是逢年過節又不同，類似發紅包的概念。”
除了菜單上標註的10%服務費，帳單下方還有一個"小費欄"，讓客人隨服務滿意度自由填寫，刷卡、給現金都可以，餐廳當天下班平均分配給內外場員工。還有客人會指定給最滿意的服務人員，服務人員可以當場收進荷包。
[[美食家 費奇]]
“很難訂的餐廳，或是當天餐費超過你的標準，(要求)是否可以不要收開瓶費的前提下就會特別準備小費，比較大器的可能拿5千給廚師。給服務生，在桌邊服務的，通常會以人數多寡，會準備2千元給這兩位均分。”
[[民眾]]
“他(餐廳)不要寫，讓我們自己去給他們獎勵吧。”
[[民眾]]
“寫你可以給我小費，或是放小費箱，就不是被規定的。”
如何讓顧客感受賓至如歸、不會感覺到被強迫，餐廳收小費眉角，充滿學問。
更多新聞內容，請鎖定：
民視台灣台（152頻道）週日至週五晚上9:30
民視新聞台（53頻道）週二至週六凌晨1:00
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