Taoyuan International Airport upgrades services amid travel boom

Taoyuan International Airport upgrades services amid travel boom

2024-02-15

To serve the growing number of transfer passengers, Taoyuan International Airport has upgraded its transfer signs, routes, and catering services. FTV reporter Stephany Yang has the details.

Taoyuan International Airport has updated its food services to handle an influx in passengers. There is a "Grab&Go Takeaway Area," providing takeaway boxed meals such as French Herb Chicken Breast and Indian Cumin Beef. There’s also a fast checkout counter and a self-service ordering machine that provides a one-stop “drive-thru.”

There are also a variety of Taiwanese delicacies such as Michelin-starred meals and the restaurant “Smart Fish,” which was featured on Netflix. There is also a prayer room for travelers.

Traveler
Oh, it was wonderful. This is a wonderful airport. It is a nice little airport. It is actually beautiful. I really enjoy the prayer room down there. It is very accommodating for a traveler.I have been here for about seven hours now. I walked all around. There are a lot of shops. There are a lot of shops here.

Tsao Hui-chun
Duty-free store manager
Terminal 2 has a new food court with a street food area next to the boarding gate of C3. The food area offers some of Taiwan’s special local delicacies.

Many travelers were impressed by the airport’s new transfer signs. A new addition is a green wall that shows passengers where to transfer.

Traveler
It is very nice and very clear. The signs are. You can see the signs all over there. So it is very nice. I think this Taiwanese international airport is well operated. The stores and restrooms are very clean.

Traveler
Very good. Very clean and easy to see and recognize.

Traveler
I live in the airport. We check the board on how to transit. This place. I like that there is so many.

Traveler
I went through the whole process of dropping off my bag and security and immigration. It was pretty easy.

Yang Ching-yu
China Airlines
In the past, the fonts displayed were relatively small. In the first half of this year, Taoyuan International Airport made larger signs. This is very helpful for transiting passengers, and now we can just say, “Head toward the green sign.”

Taoyuan International Airport hosted 35.35 million passengers last year, reaching 73% of pre-pandemic levels. It’s also seen strong growth in transfer passengers. The airport had a record 6.25 million transfers last year, an increase of 17.5% compared to 2019, which was before the pandemic.

Yang Ching-yu
China Airlines
Most of the passengers transferring in Taipei are from Southeast Asia. Travelers from Southeast Asia fly to North America or Europe through Taiwan, accounting for 60% of the total travelers. Taking China Airlines as an example, we transport approximately 2,000 transfer passengers to various destinations in Southeast Asia every morning. The afternoon wave in Europe is also about 2,000 passengers, who are traveling North American and European routes.

The airport offers a one-stop security inspection service to save transfer time.

Yang Ching-yu
China Airlines
The current security regulations in the United States are stricter than those at Taoyuan International Airport. When these passengers come to Taiwan, they do not need to undergo a special plane security inspection in Taiwan.

With travelers hungry for travel, Taoyuan International Airport hopes to continue to upgrade its facilities and services to cater to the needs of its travelers.

For more Taiwan news, tune in:
Sun to Fri at 9:30 pm on Channel 152
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桃機升級轉機軟硬體餐飲更多元轉機標示清晰

2024-02-15

疫情趨緩，桃園機場旅運量翻倍回升，機場升級轉機軟硬體，包括轉機識別牆、轉機動線、餐飲等，就是要提升轉機的品質和效率。

因應旅運量翻倍回升，桃園國際機場升級餐飲服務，推出「Grab&Go外帶區」，提供法式香草雞胸肉、印度孜然牛肉等外帶餐盒，設置快速結帳櫃檯、自助點餐機，提供點餐、結帳一條龍的「得來速」服務。

米其林星級餐點、曾登上 Netflix紀錄片的嘉義沙鍋魚頭名店，台灣美食一應俱全。還有供旅客使用的祈禱室。

[[旅客]]
"這裡太棒了，這是一個很棒的機場，很不錯，很美。我喜歡祈禱室，這裡很有包容性。我已經在這裡待了七個小時，有很多商店。"

[[免稅店經理曹惠鈞]]
"在第二航廈新增了在C3的登機門旁，有一個街口食區的美食街，這個美食的區域堤供了台灣很特別的當地美食"

許多旅客對機場新的轉機標示印象深刻。轉機區新增的綠色轉機識別牆，清楚告訴旅客要到哪轉機。

[[旅客]]
"非常好而且非常清楚，你可以看到那裡到處都是標示，這是非常好的。我認為這個台灣國際機場運作得很好，商店和廁所都很乾淨"

[[旅客]]
"非常好，乾淨，而且標示的相當清楚"

[[旅客]]
"我住在機場。我們可以清楚知道如何過境。我喜歡這裡有很多標示"

[[旅客]]
"託運行李、安檢、入境，整個過程都很容易"

[[中華航空轉機櫃檯督導員楊景裕]]
"過去我們顯示的字體比較小，近期，今年上半年度，桃機開始做比較大的識別的標示，這對轉機的旅客相當有幫助，因為可以簡單告訴他們，往綠色的指標走"

桃園機場去年旅運量達到3535萬人次，來到疫情前的73.1%，轉機旅客數量也大幅增長，轉機旅客來來往往，光是去年轉機人次就站上625萬，比疫情爆發前的2019年成長17.5%。

[[中華航空轉機櫃檯督導員楊景裕]]
"台北轉機大部分還是以東南亞的旅客為主，東南亞透過台灣的轉機飛往北美，或是歐洲這部分占了六成，以華航為例，我們大概每天早上要疏運大概有將近2000多位的轉機旅客前往東南亞各地，下午那一波，也是大概2000多位，疏運到北美以及歐洲航線"

桃園機場一站式安檢服務，大大節省轉機時間。

[[中華航空轉機櫃檯督導員楊景裕]]
"現在美國的保安規範比桃園機場來的高，所以他就不需要在台灣接受再次的轉機安檢”

疫後旅遊業強勁復甦，桃園國際機場持續提升設施和服務，希望能滿足旅客的需求。

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In his New Year’s remarks, Chen also referenced the results of the general election, in which no party earned a legislative majority. He stressed the need for cross-party unity.

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None of the three parties was the absolute winner. None was the absolute loser. I told my wife that this is a sign from God. He’s saying that Taiwan’s ruling and opposition parties must stand united. Only when we are united can our nation move forward. Although we are now a lame duck Cabinet, we must still move forward every day. Every day that we serve as a lame duck Cabinet, we must work to benefit the people.

The Tsai administration is set to step down in May. On the first workday of the new lunar year, top officials thanked government staff and reflected on their time together in office.

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Woman gives birth on EVA Air flight bound for Taipei

An EVA Air flight landed in Taipei 19 minutes early on Thursday, with one more passenger than it did upon takeoff. A pregnant woman went into labor during the flight, leading to a mid-air emergency delivery. Thanks to the help of crew and four doctors onboard, both mom and baby are safe and well.

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This is the first time in almost 10 years that Songshan Airport had a passenger give birth while on a plane. This plane was an EVA Air flight that departed from Haneda Airport at 9:55 a.m. and was flying to Taiwan. The plane just happened to have four doctors on board who ended up working together.

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Passenger on plane
Over the speakers, I heard that they needed the help of health care professionals. But I didn’t know what was happening. I didn’t see anything happen. Everyone was very quiet. We were very calm.

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Wife of one doctor
My husband, he works in the U.S. He specializes in anesthesiology and internal medicine. When they were called to help, that pregnant mother was already up in first class. They had originally discussed with the chief flight attendant whether the plane should make an emergency landing in Fukuoka, but it seems like when they were talking the mom’s water had broken. The other three doctors weren’t OB-GYN doctors either, but, despite it being a close call, in the end it all worked out, because the mom and child are both doing well.

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Lin Hsiu-ling
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Eventually a spine board is placed on the water for support. With careful coordination, each fisherman is pulled from the water.

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