Scripture readouts, lottery winners and complaints at Tainan’s 1999 hotline
Scripture readouts, lottery winners and complaints at Tainan’s 1999 hotline
2025-04-02
The operators at Tainan’s citizen hotline have their work cut out for them, not only responding to citizens’ complaints but also dealing with strange calls. The hotline receives 20,000 calls every month that mostly have to do with noise complaints and animal-rescue issues. But every now and then there is a surprise. From dinner invitations by lottery winners to routine recitations of sacred scriptures, every day is different at the 1999 hotline.
The phone rings off the hook at Tainan’s 1999 citizen hotline from early in the morning. But among the reports and queries, there are plenty of weird calls too.
This caller, known as Mr. Scripture, is a frequent caller who phones in to recite scriptures and read the newspaper out loud.
Hsieh Shu-ling
Tainan 1999 Citizen Hotline
He recites scriptures to us, and when he reaches the end, he hangs up. Sometimes he recites the scriptures to us in the morning and in the afternoon he reads news articles to us.
Some other callers have become close friends with the employees here.
Hsieh Shu-ling
Tainan 1999 Citizen Hotline
One time, a person called in to tell us they’d won the lottery and wanted to treat us to a meal. Others have called to sing us Christmas carols. Or when it’s Mother’s Day, they wish us a happy Mother’s Day. There’s all sorts.
From January to March, the 1999 hotline received more than 48,000 calls. Of course, most of them are complaints or reports of problems in the city, so operators have brought in trinkets to balance out the negative energy.
Operator
1999 Hotline
When I see these things, I feel better. They are so cute, I like them a lot.
The 1999 is very popular, since it can also provide information on events, travel and government programs. It’s also a window for reporting issues directly and keep track on progress.
Meng Chih-cheng
Tainan
We hope citizens can find other channels to fulfill their psychological needs and not keep the line busy for too long, so as to not impact others who require its services.
While many callers have become regulars, the city government urges the public to not hog the line, so that people with urgent needs can get help quickly.
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台南1999專線接到手軟 民眾來念經.讀報也得聽
2025-04-02
台南1999市民服務專線，每個月大約要受理2萬件案件，其中又以噪音舉發、動物援助占大宗，但因為話務人員有耐心，服務態度又好，不少民眾一試成主顧，甚至還出現，打來念經甚至是讀報紙，給話務人員聽的狀況！為此市府也呼籲，請民眾避免佔線太久，以免影響了其他人的需求。
台南1999市民服務專線，一早電話就響個不停，主要是打來反應問題，不過奇怪的來電也不少。
這位被私下暱稱是讀經先生的來電，電話打來不但會嘟囔著像唸經，還會讀報，已經是1999的常客。
[[台南1999市民專線督導 謝淑玲]]
“一直要誦經啦，唸經給我們聽，然後唸完就結束，那他可能今天是唸經，也許早上唸經，下午他就唸報紙給我們聽”
其他跟1999已經變成好朋友的民眾，也不少。
[[台南1999市民專線督導 謝淑玲]]
“中了樂透我要請客，那你們辦公室有多少人，我要請你們吃飯，或者是說他打電話進來說，今天耶誕節我唱耶誕歌曲給你聽，今天母親節祝你們母親節快樂，等等都有”
光是今年1到3月，台南1999就累計有4萬8千多通來電，當然是反應問題跟抱怨居多，讓話務人員得靠點療癒小物，時刻平衡正負能量。
[[1999話務人員]]
“看到這些東西心情會比較好一點，很可愛啊，都是我喜歡的”
1999會這麼夯，主要就是包括活動訊息、交通旅遊資訊、各種福利服務和，都可以直接通報反應，而且會進度追蹤。
[[台南市研考會主委 蒙志成]]
“我們是希望說民眾喔，能夠尋求其他的管道，來排解心理的問題，還是把這個重要的機會，不要佔線太久”
一試成主顧的狀況不少，不過市府還是得呼籲，通報1999請避免佔線，以免影響其他有需求的民眾，打電話進來。
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