Outage disrupts flight updates at Taoyuan airport

Outage disrupts flight updates at Taoyuan airport

2024-07-09

A power outage disrupted the display of real-time flight updates at Taoyuan International Airport on Tuesday. The outage lasted less than a minute, but it took three hours to restore all flight information screens. Later, the airport company stated that the power cut was a part of routine electrical maintenance.

Two screens show nothing but blue. The flight information panels are malfunctioning, and a technician rushes to fix them.

Passengers were left in a pickle, unable to see their flight details after an outage struck Taoyuan International Airport around 3 a.m. Although power was back online within a minute, the incident caused several screens in Terminal 1 to crash. Not knowing which boarding gate to head to, many travelers waited in the main hall.

Traveler
I always check the screens. Something like that could cause big delays to everything on the schedule. This is a rare trip abroad for me.

Traveler
Some people really get worked up if they can’t see the flight information. If you can’t find your boarding gate, that could be a problem.

Travelers were left in disbelief, as all the boarding gate screens were down. Some feared going to the wrong gate and potentially missing their flight. Technicians were sent immediately, and after three hours of repairs, all displays were restored by 7:12 a.m. In a statement, the airport explained that the incident at 3:12 a.m. was not a power failure, but a part of routine maintenance.

Summer is peak season for international travel. At Taiwan’s biggest airport, even a small mishap could have big consequences.

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國門大亂? 桃機凌晨跳電螢幕故障旅客查不到登機門

2024-07-09

暑假出國遊客多。桃園機場今天凌晨3點多驚傳跳電，導致第一航廈部分顯示航班資訊的螢幕出現故障，旅客查不到登機門，機場一度大亂、人潮全擠在大廳。桃機公司事後澄清，表示不是跳電，是例行性電力維護，在切換電時出現短暫停電，經緊急派員搶修，經過3個多小時恢復正常。

兩個大螢幕，都是藍色，原本要顯示航班資訊的螢幕突然大當機，廠商在一旁緊急搶修。

不少旅客查不到班機資訊乾著急，因為桃園機場凌晨3點多驚傳跳電，雖然電力在1分鐘內就復電，卻在跳電瞬間，意外造成第一航廈部分顯示航班資訊的螢幕出現故障，不少出入境的旅客查不到登機門，全擠在大廳。

[[旅客]]
“一定也是透過螢幕，所以這樣的話，所有的行程，全部都要大延遲了，因為難得出國一趟”

[[旅客]]
“如果查不到班機的話，就有些人會很在意，然後如果找不到(登機門)，就有點困擾”

旅客覺得離譜，出境後每個登機門的螢幕都是壞的，就怕找錯登機門，影響旅遊行程。不過事發當下，桃機公司第一時間派員搶修，經過3個多小時搶修，總算在上午7點12分恢復正常，桃機公司也回應澄清，發生在凌晨3點12分的不是跳電，是例行性的電力維護。

畢竟暑假期間，正逢出國旅遊旺季，身為國門的桃機，不容許任何一點閃失，一旦出包，都將造成機場大亂及旅客困擾。

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