Hotel warns bookings through third-party platforms may be lost
Hotel warns bookings through third-party platforms may be lost
2025-06-24
A Japanese hotel chain posted a notice on its official website warning travelers to be cautious when booking through third-party platforms. Recently, there have been multiple cases in which bookings were confirmed, but the hotel had no record of the reservation. The notice named a well-known third-party platform as the source of the issue. Travel experts think the problem may stem from reselling rooms, and reminded people to double-check their reservations after booking.
Meng Chia-mei
FTV reporter
Excited to travel abroad, some people searched on a third-party platform to find this Japanese chain hotel and successfully booked it online. But when they got to the desk to check in, there was no record of the reservation.
How did this happen? Similar incidents have occurred multiple times, prompting the hotel to publish a notice on its official website.
The hotel warned of several major problems that can occur when rooms they allocate to partner websites are sold through third-party overseas platforms such as Agoda: The room cannot be guaranteed, the room type and date may be incorrect, the hotel cannot confirm the reservation, or the customer may book the room at a higher price and be unable cancel it. Travelers should contact the platform to confirm their booking, as the hotel cannot confirm, adjust, or cancel it.
Voice of Japan travel advisor
It’s the first time the hotel has released a public statement, so maybe it’s really fed up. If the situation weren’t so serious, it wouldn’t publicly call out the platform. People have also started coming to me saying they were suddenly without a room. This has happened many times in the past few years.
It’s convenient to compare hotel prices on third-party platforms, and they often have lots of deals. But they sometimes resell rooms, or rooms the hotel offers to one platform will also end up on another. After a booking is placed, the information needs to be passed through multiple layers, which takes time. At peak season when everyone is booking stays, some reservations get lost in the process.
Uncle Jessy
Travel expert
It has to pass through a lot of hands, which means that the process of going back to confirm the reservation takes a while. When confirming the reservation, there’s an information gap and time lag which, under those circumstances, if room availability is tight and you need a certain type of room or have specific requirements, they may not be fulfilled in time.
When booking rooms on third-party platforms, it’s important to double-check the booking with the platform or the hotel. This will make sure your travel goes smoothly, and you have a nice place to stay.
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旅客注意! 第三方訂房平台頻出包日系連鎖飯店點名示警
2025-06-24
日系連鎖飯店在官網貼出公告，要旅客注意，使用跨海訂房平台！因為近期發生不少起，明明訂單顯示成立、飯店卻查無預定的狀況，讓業者好困擾。甚至直接點名知名第三方平台的問題。旅遊達人表示，恐怕是平台轉賣才會導致，提醒民眾下定後，別忘了再三確認！
[[民視新聞記者孟嘉美]]
“要出國玩了真的好期待，開啟訂房平台滑呀滑，選中這一間日系連鎖平價飯店，點進去完成下訂，等到當天到了櫃臺卻被告知，根本沒有這筆訂單。”
怎麼會這樣！類似事件層出不窮，讓日系平價連鎖飯店，在官網上貼出公告。
飯店警告，提供給合作夥伴網站的部分空房，在海外訂房網站，例如Agoda被轉售，因此可能產生五大問題。包含房間無法確保；房型、日期也不一定正確；飯店不能確認預定；或是顧客會以遠高於訂價的價格，訂到房間出售，還沒辦法取消。請旅客使用海外訂房網站預定，要直接聯繫平台做確認，因為飯店無法確認、修改或取消顧客訂單。
[[聲源: 日本省錢小站(粉絲頁)站長]]
“他（飯店）是第一次公開說明，可能他已經忍無可忍了，如果不是說事情很嚴重的話，他們不會發公告說譴責，指名這種第三方平台。陸陸續續也是有粉絲跟我反映，就是說他們就是突然沒有房子，這幾年有發生過好幾次這個事情。”
第三方平台，搜尋價格方便，比起官網，優惠促銷多。但平台轉賣房源時有所聞，或是飯店跟A平台合作，房源卻被同步到B平台。民眾下訂後，資訊得一關一關傳遞，築起時間差，在特殊時期、大節日，大家都要搶飯店時，就容易導致幽靈訂單。
[[旅遊達人傑西大叔]]
“中間過很多手，過很多手就代表你回去回報的，那個確認的那個流程會花比較久。確認訂房的時候，有一個資訊的落差，時間差，在這種情況下會造成，如果說你房況比較緊張一點的話，你需要的那個房型，然後你需要的那個特殊需求，可能沒辦法及時滿足你。”
專家提醒，不是不能用海外訂房網站，但旅客訂完後，不論是跟平台還是跟飯店，都得雙重確認，才不會開心出遊，卻淪落街頭。
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