
Fans of Jason Mraz were in for a disappointing concert experience in Taipei on Monday. The singer-songwriter came back to Taiwan for the first time in seven years, but poor organizing made for a terrible evening. Concertgoers reported that staff was still setting up chairs 10 minutes before the doors opened. Others say entire sections of seating completely disappeared and there was no staff around to guide people to their seats.
Fans were excited to see American singer-songwriter Jason Mraz back in Taipei. Sadly, it was a letdown.
The lights are down and Jason Mraz is already performing. But at the back, people are still looking for their seats. The concert was scheduled to start at 7:30 on Monday evening. Just 10 minutes before opening, staff was still setting up the seats. Concertgoers started flooding in with nobody to guide them, causing major bottlenecks.
Voice of concertgoer
Filming chaos
It’s now 7:35, and there are tons of people still looking for their seats. The signs and numbering are wrong, and the seating areas are messed up. There’s a whole seating area missing at the back. So many people have nowhere to sit. It’s crazy.
The seating arrangement differed greatly from what was advertised. And an area that was supposed to be elevated turned out to just be foldable chairs on the ground. The chaos left fans complaining that whole sections became a free-for-all, rendering the numbered ticket seat system completely useless.
Voice of Rueici
Went to concert
The ticket we bought cost NT$5,280, so how come our seats were so off to one side? In the end we had to look for our seats and find a spot for ourselves, and instead of sitting we had to stand. Everyone was standing at the back, blocking the entrance. The whole experience was terrible.
The poor organizing made fans flood social media with so many complaints that the event organizer posted an apology on its official website.
Voice of Lo Hsin-hua
Xinze
The original arrangements were for seats to be from Row 1 to Row 100. But in the end, there were some major changes near the back. There was a timing discrepancy between our staffing agency and the team responsible for assigning and putting up the seat labels.
Voice of Yeh Chia-hao
Consumer Protection Committee
Since the service was below the standards reasonably expected within the industry, the organizer should offer reasonable compensation to affected customers to protect its reputation and fulfill its social responsibility.
Several concertgoers have reported the incident with the Consumer Protection Committee, in hopes of getting compensation for their terrible experience.
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歌迷等了7年,終於等到美國創作歌手Jason Mraz來台開唱,沒想到週一演唱會,卻爆出座位安排大亂,工作人員到了開場前10分鐘,還在擺椅子。有歌迷花了5280元進場後,還得自己摸黑找位子,有人氣到向消保官申訴,希望替自己權益討公道。
美國創作歌手Jason Mraz,再度來台開唱,沒想到場內的安排,讓粉絲體驗不佳。
燈光暗了下來,Jason Mraz已經開唱,但後方還有大批粉絲忙著找座位。Jason Mraz 原定週一晚間7點半開唱,開場前10分鐘,工作人員還忙著擺椅子,觀眾陸續入場,卻沒人引導,現場動線一度大打結。
[[聲音來源:現場歌迷]]
“現在時間7點35分,然後超級多人都找不到位子,前面根本編號都沒有編好,區域全部亂排,後面甚至有一整區座位不見,這些都是找不到位子的人,超扯。”
不只座位配置跟官方圖不一樣,原本架高的區域,也變成直接坐在平地的折疊椅。座位編號混亂,歌迷抱怨整區直接大風吹,線上買票畫位機制根本形同虛設。
[[聲音來源:歌迷 Rueici]]
“明明我們買的票價明明就已經是5280,為什麼我們要坐那麼側邊的位置,所以後來我們就是,再自己再去找位置,坐席變站席,就後面全部都站滿的人,然後就堵住堵住了入口,然後其實整個體驗就超級差的。”
演唱會體驗不佳,歌迷紛紛在社群平台發文抱怨,面對排山倒海的罵聲,主辦單位親上火線澄清。
[[聲音來源: 昕澤文創執行長 羅新華]]
“原來我們的座位區是安排到第一排到第一百排,後面就有比較大幅的移動,所以跟我們人力公司,他們在安排貼座位,安排座位的時候,時間上有差異。”
[[聲音來源:簡任消保官 葉家豪]]
“對於提供之服務未達該產業生態,所合理期待之服務水準,主辦單位基於企業商譽與社會責任,建議對受影響之消費者,應提出合理之補償方案為宜。”
從座位安排到現場動線出包,部分歌迷決定向消保官提出申訴,希望替自己的消費權益討回公道。
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