
With a growing number of people looking for natural fibers in their clothing, more and more shoppers are checking the labels when buying garments. But what if the labels are not true? Taiwanese clothing brand NET recently came to the center of a controversy, after a customer discovered that the fiber content of a polo shirt wasn’t quite as advertised. The label said 86% cotton, but a lab test later found that there was, in fact, no cotton at all in the garment. Let’s hear more.
Chen Yen-lin
FTV reporter
A shopper felt that the 86% cotton polo shirt they bought felt odd to the touch and tried to get a refund. The store told him to rest assured that the fiber content of the garment was correct. But the shopper took it for a lab test that found it was more than 90% polyester.
Mr. Chao
Bought polo shirt
The shop told me they would take it to get tested. Then when it came back, they told me it was all correct. I was very surprised, so I got the polo shirt back and I took it to get tested myself. The results then found it had no cotton at all.
Member of public
Cares about fiber content
If what I wanted to buy was a cotton garment, and what they gave me didn’t contain any cotton, I wouldn’t want to buy it.
Member of public
Weighing in on incident
Some people really care about the fiber content. Others think that as long as it’s cheap, it’s alright.
Voice of Lin Chuan-chien
Taipei Consumer Protection Official
Businesses must provide consumers with sufficient and accurate information about the goods or services they offer. They must not engage in misleading, concealing, or deceptive practices. Any violation may render the business liable for breach of contractual obligations.
NET has since issued an apology, admitting to oversights in its internal procedures for product labeling, quality checks, and customer service. Effective immediately, the retailer is offering unconditional returns for the disputed garment, hoping to ease consumer backlash and restore its brand reputation.
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#net #poloshirt #naturalfibers #fibercontent #cotton
買衣服除了看款式、價格,材質也是不少消費者在意的重點!不過台灣本土服飾品牌NET,最近卻爆出商品成分標示爭議。有消費者購買一件標示含有86%棉的Polo衫,因為質疑材質不符,自行送驗後,竟發現完全不含棉,消息曝光後,也引發網友熱議。
[[民視記者 陳妍霖]]
“有網友到門市,購買一件含有86%棉成分的Polo衫,但他摸起來怪怪的,於是退回門市,但公司跟他強調說這個成分沒問題,但他還是不放心,自行送驗沒想到驗出,高達9成都是聚酯纖維,讓他直呼太誇張”
[[消費者 趙先生]]
“他們緊急有幫我送回那個公司檢驗了,然後說檢驗結果沒問題,我聽到當然覺得很訝異,跟他要回那個樣品,然後我就去送檢驗這樣子,檢驗結果出來,那結果就是沒有棉的成分”
[[民眾]]
“如果我一開始是要買,就是棉的衣服,結果他給我的成分,不是棉的話,這樣我覺得應該不會想買了”
[[民眾]]
“有些會很care那個成分,有些就會覺得,它的價格就是這樣,覺得沒關係”
[[聲源:北市政府主任消保官 林傳健]]
“提供之商品或服務,應提供消費者充分與正確之資訊,不得有誤導,隱匿,或欺罔之行為,如有違反,業者應負起債務不履行責任”
針對這起爭議,NET發布聲明致歉,坦承內部在商品生產標示、審核及客服處理流程上,確實存在疏失,並宣布即日起,針對爭議商品提供無條件退貨,希望平息消費者的不滿,也挽回品牌信譽。
更多新聞內容,請鎖定:
民視台灣台(152頻道)週一至週五晚上9:30
民視新聞台(53頻道)週二至週六凌晨1:00
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